Refund policy

Returns, Refunds, and Exchanges Policy

Live-Food Products

Examples: phytoplankton, rotifers, copepods

• Time limit: Contact us within 24 hours of delivery.

• Evidence required: A clear video showing the bottle contents with light from the bottom, sides, and top so viability can be assessed. Requests without this video cannot be processed. In most cases, adequate lighting will reveal significant life in the bottle when recorded this way. If you are still not satisfied with what you see after following these steps, please continue to reach out to us.

• Important: We ensure live products arrive in good condition. We are not responsible for failure to reproduce, culture, or grow after delivery. Please research each species’ requirements and maintain proper sterility. We are happy to provide advice, but any replacement is at our discretion and must be supported by clear evidence. If it arrives alive, keeping it alive and stable is your responsibility.

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Non-Live Items

Examples: supplements, reef nutrients, unopened bottles

• Time limit: Contact us within 7 days of receiving your order.

• Condition: Items must be unopened, unused, and in original condition.

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Money Back Guarantee

Applies if an item arrives dead, damaged, or not as described.

• Must be reported within the applicable timeframe:

  • Live foods: 24 hours

  • Non-live items: 7 days

• Requires video evidence. Photos are not accepted.

• Refunds or replacements are at Aquaculture Kings’ discretion.

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Exchanges and Change of Mind

• We can exchange an item if you selected the wrong product or changed your mind.

• You are responsible for return shipping to us and shipping for the replacement we send to you. For a single item this is typically $20 to $25 total.

• Exchanges are only available for our Coral Chemistry range.

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Exclusions and Conditions

• Shipping costs are non-refundable.

• No refunds for incorrect addresses or missed deliveries.

• Clearance or discounted items are final sale.

• By purchasing, you acknowledge that refund or replacement requests must be made within the time limits above and must relate solely to the quality or condition of the product received on delivery.

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How to Request a Return

Contact Aquaculture Kings via Email or Facebook and include:

• Your order number

• Video evidence

• A brief description of the issue

We aim to respond within 1 business day.

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Quick Reference