Return Policy & Money Back Guarantee Conditions

At Aquaculture Kings, your satisfaction is important to us. We take great care in culturing and shipping high-quality live foods and products. Please read the conditions below before requesting a return or refund.

Live Food Returns

• Return or refund requests for live foods (copepods, rotifers, phytoplankton, etc.) must be made within 24 hours of delivery.

• A clear video is required showing the contents of the bottle with light shining from the bottom, side, and top to assess viability.

• Without this video, we cannot process a refund or replacement.

Non-Live Item Returns

• Must be requested within 7 days of receiving your order.

• Items must be unopened, unused, and in original condition.

Money Back Guarantee

Our money back guarantee applies to all orders if the product arrives dead, damaged, or not as described:

• Must be reported within the timeframe above.

• Video or photo evidence is required.

• Refunds or replacements will be issued at our discretion based on the evidence provided.

Exclusions

• Shipping costs are non-refundable.

• Refunds are not offered for orders with incorrect addresses or missed deliveries.

• Clearance or discounted items are final sale.

Request Process

Open a live support chat, or contact us on Facebook with your order number, evidence, and issue details. We’ll respond within 1 business day.